Currently, there is no evidence that companion animals can be infected with or spread COVID-19. We recommend you refer to the Centers for Disease Control & Prevention (CDC) for more information.
Coronavirus continues to impact all of us from the workplace to how we conduct our daily lives. Our primary focus remains the health and safety of our employees, clients, and business partners. We want to address we are aware how frustrating it has been to schedule your pet’s appointments during the last year. The impact of Covid-19 on all veterinary clinics has been something none of us expected. With the policy changes, additional precautions and sanitation, influx in new puppy/kitten patients, and additional time each curbside appointment requires, we have experienced an overwhelming increase in employee stress, burn-out, and loss of veterinary staffing. We are aware emergency hospitals can have a 6 to 8-hour wait or even decline patients. With this in mind, we try to see every patient at our facility while maintaining our standard of care. If available, we will offer same-day appointments, but we ask for your understanding when our schedule is full and we are at capacity. Our staff is compassionate and dedicated to serving the veterinary needs of our clients. Any verbal abuse and/or mistreatment regarding appointment availability, hospital policies, and patient care will not be tolerated. We are happy to report our staff is fully vaccinated and ready to transition clients back into the clinic.
As of Wednesday July 7, 2021, we will operate as follows:
- In-person doctor exam appointments will resume with modifications. Masks will be required at all times while indoors and only one person may accompany your pet. The lobby will remain closed, so we ask that you wait in your vehicle until the exam room and doctor are available. Cell phone communication will continue for the check-in process. If treatments are needed after examination, we ask again, that you wait in your vehicle while treatments are completed. This process allows our staff to properly clean between patients. And, if you like, you may choose curbside service for the entire appointment. The check-out process (payment) will then continue through cell phone communication.
- Technician appointments will remain curbside.
- Pick-up of prescriptions, food, and product will continue curbside.
- Hours of operation will remain Monday through Friday from 8am to 6pm with closure on Tuesday from 12pm to 2pm for continuing education.
Please refer to our Facebook and Instagram for more monthly updates.
Thank you in advance for your understanding,
Dr. Mike Mizumoto and Staff
Twin Lakes Veterinary Hospital